How to Train your Agent - The Hidden World

Building an agent is easy but making it business-ready requires skill. In this session, we go beyond the basics of Agentforce to master agent optimization to boost automation, enhance customer interactions & drive efficiency. Learn how to refine your agent responses and prevent hallucinations. Backed by insights from 15+ live customer deployments, we'll share actionable best practices, success metrics and real world project stories. Discover how to transform a standard agent into a trusted, high-performing digital employee.