How to Train your Agent - The Hidden World
Building an agent is easy but making it business-ready requires skill. In this session, we go beyond the basics of Agentforce to master agent optimization to boost automation, enhance customer interactions & drive efficiency. Learn how to refine your agent responses and prevent hallucinations. Backed by insights from 15+ live customer deployments, we'll share actionable best practices, success metrics and real world project stories. Discover how to transform a standard agent into a trusted, high-performing digital employee.
Who should attend
Salesforce Admins and Developers moving Agentforce agents from demos to business-ready digital employees.
Key takeaways
- Optimize agent responses and reduce hallucinations beyond out-of-the-box setup.
- Apply practices proven across 15+ live customer Agentforce deployments.
- Measure success so a standard agent becomes a trusted, high-performing digital employee.
About the speakers
Rohan Singh
I am a Multi-Cloud Salesforce Architect actively defining what the Agentic Era looks like in practice for the biggest Salesforce customers. I…
Puneet Khosla
Sr. Architect @ Salesforce
Speakers
Agentforce Forward Deployed Engineer (FDE) @ Salesforce
Sr. Architect @ Salesforce