Delhi Dreamin logo
Effective / Deep Dive Session

AI Governance, Trust and Ethics in the Agentic Era

Agentforce Admin Developer

AI is advancing faster than most organizations can keep up with. What often begins as a simple effort to work smarter soon leads to bigger questions:Can we trust the output AI produces? Who is responsible when an AI agent makes a decision? How do we avoid consequences at scale when AI is used widely across the organization? In this session, we’ll look at what really happens when AI tools are put to work in day‑to‑day business processes. Based on real-world experience, we’ll talk about where trust can break down, why existing oversight methods fall short, and how companies can put sensible checks in place without slowing progress. As AI becomes a regular part of how work gets done, the focus shifts from just saving time to building confidence between people and technology. This session is practical, not theoretical—it’s about using AI in a way that is responsible, fair, and dependable.

Who should attend

Salesforce Admins, Developers, Architects, and leaders deploying Agentforce with accountable governance.

Key takeaways

  • Identify where trust breaks down when AI agents enter daily business processes.
  • Assign responsibility when an agent makes a decision.
  • Put practical checks in place without freezing AI adoption.

About the speaker

Akhilesh Sharma

Akhilesh Sharma is an experienced consulting and solution-selling leader, currently serving as Salesforce Practice Director at Quarks Technosoft Pvt.…

01:00 PM—01:25 PM
AUDI S
delhidreamin.com

Speakers

Akhilesh Sharma
Akhilesh Sharma

Salesforce Practice Director @ Quarks Technosoft Pvt. Ltd'